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    精進人員專業職能 提升顧客服務滿意,HONDA全國服務技能競賽圓滿成功  
AUTONET記者:編輯組(11/09/2012星期五)
HONDA Taiwan秉持顧客滿意服務信念,自車輛生產組裝到維修服務都建構完整人員培育計劃,因此每位顧客蒞臨HONDA Cars經銷據點,不論是車款介紹、銷售流程或售後服務都能感受到HONDA同仁嚴謹且高品質服務禮遇。十年來,HONDA Taiwan顧客至上的經營思維不僅廣受好評,更影響國內汽車業界競相追隨,企望提供更優質的購車服務環境。

為讓每位車主獲得最佳售後服務,HONDA Taiwan導入與全球一致的檢證制度,定期舉辦Service Contest服務技能競賽(以下簡稱S-CON),建立接待維修標準作業,鼓勵同仁的本職學能精益求精,永續培育服務人才。今年度HONDA S-CON競賽於11月4日假HONDA Cars經國據點盛大舉辦,全國各優秀服務人員齊聚一堂同場競技,並且表彰最佳個人獎與團體冠軍。

今年S-CON競賽內容主要分為「接待服務」與「維修服務」兩大項目。前者是針對車輛來廠後,接待人員都必須清楚掌握車主問題與初步回覆,務必以熱誠態度與專業度讓車主安心;後者項目乃是進入保養維修階段,技師人員確實且完整對應車況處理,整體服務才能信賴滿意。HONDA Taiwan透過年年技能競賽,激勵維修體系自我品質要求精進,正是S-CON所追求的宗旨,也是我們對顧客滿意的品質承諾。


 
 
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