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專業技能請您來見證 Honda Taiwan舉辦第一屆服務技能競賽
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AUTONET記者：曾祥杰(09/09/2003星期二)
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Honda Taiwan的經銷商在軟硬體的革命性作法，雖已造成業界話題，但是Honda Taiwan並不以此自滿。為更精進對顧客的專業服務技能，提高顧客對Honda Taiwan與經銷商的滿意度，特別在9月7日舉辦Honda Taiwan第一屆服務技能競賽，藉由競賽的過程，讓Honda Taiwan的經銷商，在現有的專業技能上，再更為精進，以讓顧客感受到更高的服務熱誠與技能。
在Honda Taiwan第一屆服務技能競賽的項目中，是以顧客接待與快速服務兩項作為主軸。在接待競賽上，要作到讓回廠顧客感受到Honda Taiwan在接待對應上、及維修問診上的熱誠與專業；在快速服務上，除要作到能讓顧客充分享受快速服務的便利外，更同時要讓顧客能享受到快速服務的完整度與精準度，這種兼顧速度與高品質的服務，正是Honda Taiwan所要帶給顧客的全新體驗。
Honda Taiwan自去年重新建立經銷網以來，即以最高規格的軟、硬體條件，來進行經銷商的徵選與建設。從今年1月21日Honda Taiwan新設立經銷商陸續開始營業以來，全新的硬體外觀與全新的經營策略，不僅廣受顧客好評，更造成國內汽車業界的極大震撼，後續並引發國內汽車業界一連串展示間的重新設計改裝風潮，Honda Taiwan的全新經銷商體制，可謂引爆了國內汽車業在通路與行銷手法上的一場革命。
在經銷據點硬體上，引領新世代風潮的Honda Taiwan經銷據點，在軟體服務上也同時領先超越，諸如導入雙人服務的快速服務體制，此一服務項目的推出，也促使國內汽車業界爭相跟進，紛紛也成立快速服務來作為對應。這種良性競爭的促進，使國內的顧客能夠享受到更高品質的服務，這更是Honda Taiwan所帶給台灣汽車業界與顧客的全新服務概念。
而藉由技能競賽的舉辦，Honda Taiwan不僅在服務的軟、硬體上，可以持續的保持精進，最重要的是讓Honda Taiwan的專業服務技能，可以藉由技能競賽的演練，進而在日常服務中，能讓Honda的顧客更熱誠的親身感受。也請所有的Honda車主共同來見證，各地服務中心的維修品質是否能讓您全心滿意，希望有您的意見讓Honda Taiwan更完善，更為您設想。
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